Story House Early Learning Windsor

If your kid has additional needs, Avoid sending them to this centre. For medical reasons, my son needs apple juice. There’s been many... If your kid has additional needs, Avoid sending them to this centre. For medical reasons, my son needs apple juice. There’s been many of problems. He dribbles a lot and because of that he has a rash on his chest from them, not changing his shirt enough. He has specialised shoes to support his ankles and orthotics in his shoes On One of the occasions he got a splinter in his foot when his shoes weren’t even meant to be off. What did it for me is picking him up to see both his bottles on the trolley with his Apple juice had gone bad I went to look for his big bottle of apple juice in the fridge then Was told it was on the shelf when I looked at it it was nearly ready to explode I had emails with the centre manager which I felt were very rude she contradicted herself in the email so many times one of the emails stated that the 2 L apple juice had only been opened on the Monday. My son doesn’t drink 2 L of apple juice in not even two days of being there. Not only that she said that it was safe to leave the apple juice out of the fridge for 3 to 4 hours I contacted Woolworths and that is not the case. Then she went to say that my son wouldn’t be able to have what he medically requires to keep him hydrated if that’s the case. When he’s at home, I put lots of ice in his drink. I’ve never had a problem with him not drinking it for hours but if I did I would just tip it out and refill it when I felt it had gone warm. It’s common sense. No one has common sense at this centre. Might I add that I have pulled my son out he will not be Returning I now have to wait two weeks before I can get him into another daycare because they aren’t negotiable on the two weeks policy unlike What the daycare we were at before did for us. We were able to enroll in story house pretty much straightaway, but they won’t do the same thing back. You would think that they would try everything possible to help when their staff are neglecting your kid but they don’t please, please avoid this centre Read more

Sonia

Feb, 2025

It’s difficult to write a negative review for Storyhouse, especially after my daughter spent 2.5 years there and genuinely loved attending. However, as... It’s difficult to write a negative review for Storyhouse, especially after my daughter spent 2.5 years there and genuinely loved attending. However, as a parent, I believe nothing is more important than the safety of our children, and unfortunately, this is where the centre falls short. Over the course of six months, I raised concerns twice about the front door remaining open and the key code not being updated—a code that hadn’t been changed during my daughter’s entire 2.5-year attendance. These requests were ignored. Despite being reassured by the operations manager in October that the code would be updated, it still remains unchanged three months later. What I find to be unsettling is the centre’s apparent lack of urgency regarding these safety measures. An open front door allows anyone to enter the facility unchecked—a significant risk, especially with a private mental health facility directly across the road. To add to this, a parent’s car was stolen from the car park during drop-off. I also feel it’s important to highlight that many of the five-star reviews for this centre were incentivised through prize raffles, which I believe skews the perception of the centre’s actual quality. Since moving to another childcare centre, the difference has been staggering. The level of care, communication, and overall happiness of the educators at the new facility is worlds apart. It’s a reminder that trusting your instincts as a parent is essential. While it was heartbreaking to pull my daughter away from her friends and the relationships she had built, I’m confident it was the right decision. If something doesn’t feel right, trust your gut—it’s always worth prioritising your child’s safety and wellbeing. Read more

Shan Lan

Jan, 2025