Rising Stars Early Learning Centre (1)

My child attended here from 2020 until dec 2024. To say we left on a bad note is an understatement. I’m not sure... My child attended here from 2020 until dec 2024. To say we left on a bad note is an understatement. I’m not sure what’s changed over the years but for the first few years we were extremely happy with the care provided. Fast forward to this year, my child has been hurt several times with incident reports not being received on the day of and sometimes injuries have been noticed by myself on pick up but weren’t noticed by any educators despite my child telling teachers he had hurt himself. Followed up with doctors appointments and some injuries were quite bad. On the last instance I rang and spoke to the director to express my concerns. My child’s face was extremely swollen, I was told first aid was administered and he is fine. Went to the doctors that same afternoon. Doctor suspected a fractured jaw. Went for an xray. I was told by the director that if I am unhappy with the care they would unenroll my child right then and there. So I chose to unenroll. No care factor. No responsibility taken. No apology. I was even told that my expectations are too high and that when my child starts prep next year there will be no teachers supervising playtime outside. On the Monday I was told at our next follow up doctors that my son had fractured his jaw. To say I am extremely disappointed is an understatement. I would not reccomend this daycare to anyone and would suggest to stay clear if you care about your child’s safety and wellbeing. Read more

Lailah Kohu

Dec, 2024

My baby has been going there for a few months now. I was expecting a tough transition into care for my little breastfed... My baby has been going there for a few months now. I was expecting a tough transition into care for my little breastfed baby, but her educators knew exactly how to settle her in. I previously worked in childcare for nearly 20 years, so knew what to look for. I thought I’d have to reevaluate my standards after visiting a few centres in the area. But then we had a tour of this centre and knew this would be the centre for us. My nephew (18) and nieces (13 and 7) went to Rising Stars when they were young, and their educators are still there! If you find a centre with long term staff, you have found a winner! I recommend this centre to everyone. We love this centre and excited to see our little girl learn and grow with them over the next few years. Read more

Pam Chan

Nov, 2024