Absolutely love Prodigy learning. Staff are wonderful. Every single person there are lovely. My little munchkin feels so loved every time she’s there...
Absolutely love Prodigy learning. Staff are wonderful. Every single person there are lovely. My little munchkin feels so loved every time she’s there and doesn’t want to leave. They update the app every day so you always know what’s happening and what your child is learning. They teach them so much and are always doing fun indoor and outdoor activities like planting in their garden and learning. I highly recommend this centre. Today I went to pick my daughter up and she didn’t want to leave. She wanted to keep having fun. It’s like a big family there. The staff really care for the families and children. They also clean so well and are very hygienic. I could keep writing about how much I love it here. Thanks team and thanks to the beautiful owner Karen! ❤️
Read more
Would recommend to a friend
Very neat and clean facility. Experienced, Friendly and helpful staff.
Very neat and clean facility. Experienced, Friendly and helpful staff.
The centre had a rocky start but once it sorted CCS our and the staff were settled the centre has become good.
The main...
The centre had a rocky start but once it sorted CCS our and the staff were settled the centre has become good.
The main annoyance was the poor communication around how the centre bills from the Director.
Our two children were attending for 8 hours or less 5 days a week. Yet we were being charged for the full 12 hour day which includes 2 hours that the childcare subsidy doesn't cover.
Somehow though the centre charges these additional hours on the 5th of each week. So to avoid being charged the 10 hours a week that the CCS doesn't cover we need to take our kids 4 days a week.
We have never attended a centre that charges like this. Only once have we been charged an additional 2 hours not covered by CCS at a different centre. This was due to an admin error as their system. Was down and no one could sign their kid out. The centre fixed this though.
The centre has mentioned verbally that the Centre is now operating on a billing system of 10 hours days with CCS and if the kid stays over 10hours on a give day, they are charged the 2 hours without CCS. This is a good step in the right direction but I don't recall official communications about the change in their terms and conditions and I've received no documents to sign about it either.
This is a step in the right direction but it doesn't give us our money back and the centre still seems to need to improve on its administration about notifying its customers to changes in the T&Cs.
Read more
Response from the owner
11 Apr 2024
Hi Shaun,
Thank you for your review and we appreciate you taking the time to provide us feedback.
As noted in the Complying Written Arrangement (CWA), Prodigy Early Learning Centre offers a 12-hour daily session of care as the centre operation hours are from 6:30am to 6:30pm, Monday to Friday. We apologise if this has caused any confusion.
We will contact you privately to clarify further.
Best regards,
Karen
Centre Owner
More Information about
NQS
