Bright Start Academy + OSHC

My toddler has been with this centre for almost a year now and he is happy everyday, and so are we, the parents.... My toddler has been with this centre for almost a year now and he is happy everyday, and so are we, the parents. Aimee, Amanda and Management are always so helpful, friendly and very approachable. They go out of their way to help with you with whatever queries you may have! The educators in the 0-2 room where he currently is are so lovely and treat the children like their own. I have noticed a very low staff turnover during our time here and that says a lot about a childcare service. Read more

Dianne Alon

Mar, 2024

Problem since day one. Was told my daughter doesn’t listen to instruction, clothes missing and she takes other kids stuff. Doesn’t get involved... Problem since day one. Was told my daughter doesn’t listen to instruction, clothes missing and she takes other kids stuff. Doesn’t get involved with group activities. She was 2 and a few months. Been to daycare for a couple of months as a baby. Been at home since as I couldn’t work. Totally new experience for her. After addressing these concerns and letting her settle she got on great. Owner Mairi gossiped to my partner as to whether my daughter had learning difficulties. Daughter was left in the toilets and got absolutely drenched playing with taps. Challenged the centre as to how this happened. Told I’m aggressive and intimidating for raising my concerns Everything settled down after the first few weeks and my daughter was doing great. Not known to me to re-enroll her needs to be done 6 months minimum in advance to get the same time….they told my partner this at the time they were renewing 6 months prior of the new year. Hassled her to get her placement sorted for her kids….no mention to me or her about my daughter Untill a month before renewal finalisation and the spaces are all taken. But can chat about her potentially having learning difficulties..go figure They told me I’d seen the post on a post on their app. (There’s 10 posts a day on the app) I must have scrolled passed it. No mention to me till an email from then assistant manager as mentioned before. The time of finalisation for 2024 Report now filed with the appropriate governing body for systematically losing my daughter’s place at daycare. Being extremely unprofessional. Calling me threatening. Withheld deposit with different stories as to why from management. But it was released the day before her placed was actually cancelled. Educators are great. Management are so so poor and terrible to deal with if you have an issue. If your kid isn’t cookie cutter. Does everything there meant to at there milestones….they don’t want you there. Then play innocent and they don’t do anything wrong. Extremely poor service delivered with an innocent smile painted on. Avoid avoid avoid Read more

Nick Green

Jan, 2024