Bush Kidz Blacksoil

Bushkidz are an amazing centre The educators are always welcoming and greet you with a smile on their face Madonna and Alicia in the office... Bushkidz are an amazing centre The educators are always welcoming and greet you with a smile on their face Madonna and Alicia in the office are amazing and my kids love going there Read more

Kim Freeman

May, 2024

I urge anyone considering enrolling their child here to think again and do your research. Our son sustained a serious injury to his... I urge anyone considering enrolling their child here to think again and do your research. Our son sustained a serious injury to his foot while in the "care" of this centre which required extensive medical treatment at QCH, narrowly escaping a skin graft surgery. Bushkidz have been issued a compliance action as they were found to be in breach section 167(1) of the Education and Care Services National Law (Queensland) – Offence relating to protection of children from harm and hazard. After a lengthy investigation from the regulatory authority, I have still not been given a clear story of what actually happened to my child and was refused to be shown the CCTV footage of the incident by the director. I have been told my multiple medical professionals that the description on the incident report could not explain the extent of the injuries sustained in any circumstance. If you make the same mistake as I did and give this place a chance I would urge you to ask them for their CCTV policy (which was out of date at the time of the incident and written before they had even installed CCTV) and also ask to see a record of their non-compliance which must be provided to ANYONE upon request. The director is unprofessional, rude and somewhat elusive. Abrupt and dismissive in emails and almost impossible to contact over the phone. The orientation process was figure it out yourself and hope for the best. Disorganised, chaotic, poor staffing constantly.. working under roof guidelines to maintain legal obligations however not meeting actual room based ratios. Numerous reports of kids watching screens from community members and staff dismissing concerns. I could go on forever. After 2 months in a new centre, the contrast is gobsmacking, smooth orientation process, organised, actually meeting the director face to face who was could confirm she would be more than happy to show us CCTV footage of any incident involving our child and would be actively investigating said incident and watching it with us. I would hate for another family and child to experience this trauma so please please, think twice. Read more

Lindsay Scott

May, 2024