Guardian Childcare & Education Kilsyth

Bit of a read, and won't be surprised if the Guardian corporate machine has a response for it all, but here we go. -... Bit of a read, and won't be surprised if the Guardian corporate machine has a response for it all, but here we go. - Educators doing their absolute best despite being overworked and underpaid. None of this is a reflection on them or their hard work. - My son (known to run hot) was overdressed and put outside on a stretcher bed next to a main road on a warm day and had a totally avoidable febrile seizure as a result, with a trip to hospital required and us left to foot the ambulance bill due to their inability to make accurate judgement calls. Handled very poorly and in a way that screamed PR team cover up. - Every other day there would be a 'problem' - which I believe reflects more on the educators being stretched extremely thin and unable to deliver adequate care. No problems at new facility (because he's not a problem... :). - Changed app from OWNA (can see food, nappies, sleep) to Storypark plus paper records kept on site - no way to see any information unless viewing on pick up - not helpful for planning ahead or those at home. Excuse: 'too busy with the children to update information' despite other Guardian locations and other branded facilities providing this information with ease. - Son often returned home filthy, totally overfed and overstimulated, a difference most notable now he's in care elsewhere. - Manager and assistant manager resigned on the same day which should have been a huge red flag in hindsight. Massive staff turnover with new faces seemingly every week. - New manager very difficult to get in contact with. Would I recommend? Depends on how low your standards are for your child's care and well being. Management obviously rules the roost - educators again are great, but ultimately not the ones making the important calls. Read more

Amanda Ryan

Nov, 2024

I couldn’t be happier with a daycare for my son. The staff here go above and beyond to make each child feel happy, comfortable... I couldn’t be happier with a daycare for my son. The staff here go above and beyond to make each child feel happy, comfortable and interested in what they’re learning/playing with. I would specifically like to thank Courtney, Kai and Sue for making my family feel so welcome at this centre. Such a loving environment and I feel so happy this was the centre we chose for our sweet Archie. Read more

Shaylagh Tupek

Oct, 2024