Imagine Childcare & Kindergarten Doncaster

While there have been past and present staff members at the centre who have provided exceptional care, the overall experience has been overshadowed... While there have been past and present staff members at the centre who have provided exceptional care, the overall experience has been overshadowed by the frequent changes in management. I have repeatedly reached out to upper management in Queensland to address the ongoing issues and the disappointing manner in which the centre is being operated. Unfortunately, my attempts to engage in a constructive dialogue were met with indifference; I was either dismissed, faced blame directed at hardworking staff, or received generic AI-generated responses. Upon entering the centre, there is a lack of warmth and care—it feels cold and tense. The staff appear to be unsupported and lacking guidance, creating an uncomfortable atmosphere reminiscent of a toxic work environment. The centre's manager has been extremely rude, and when parents raised concerns, we were consistently ignored. It is alarming that over eight staff members left in a matter of weeks, a clear sign of underlying issues. I have withdrawn my son from the centre, as have six other families from his class that I am aware of. Promises of extracurricular activities and parent evenings went unfulfilled, and the management's lack of interest in our feelings or suggestions is evident. The centre treats families like numbers rather than valued members of a community. I do not trust them to ensure my son's happiness and safety. I cannot recommend this centre to new families. Seek a centre that truly values its community and fosters a kind, supportive environment. Read more