Heritage House Castle Hill Childcare & Early Learning Centre

Childcare is good but I never recommend it, as parents will face stress dealing with the account woman Nikita. It deserves a negative star... Childcare is good but I never recommend it, as parents will face stress dealing with the account woman Nikita. It deserves a negative star but unfortunately i have to give it one to be able to write a review. I am extremely frustrated with the level of service provided by the Accounts Department at Heritage CastleHill. Over the past few months, I’ve had multiple issues with billing inaccuracies, late fee charges that were never properly explained, and difficulty reaching anyone to resolve these matters. Despite several attempts to contact Nikita via email and phone, responses have been either delayed or, at times, completely non-existent, and her attitude problem. The lack of communication and attention to detail has been very unprofessional and stressful, especially considering the importance of accurate billing for families who rely on these services. I hope the center takes these concerns seriously and works on improving the efficiency and responsiveness of the Accounts Department as this is not the right position for her. Overall, my experience has left me questioning whether this is a place that values clear, transparent communication and customer service. Child care subsidy not applied correctly and I always have to call centrelink and be on hold for hours just to find out how much they paid then call Nikita to get her to fix what she received and put the right amount into my account. I highly never recommend it unless you wanna add more stress to your life. Read more

Mary Matta

Dec, 2024