Story House Early Learning Pimpama

This is the first time in my life that I am experiencing unprofessional behavior from the reception, despite my polite inquiries. The reception... This is the first time in my life that I am experiencing unprofessional behavior from the reception, despite my polite inquiries. The reception lady made me feel unwelcome from the beginning. I believe I have the right to ask as many questions as necessary when I encounter a problem with the enrollment form. Kylie asked me to fill out the form again, but I do not want to do that because I believe I filled it out correctly. I don’t understand why there seems to be an issue on your end regarding the CCS holder information. Even if I fill it out again, the same problem will occur. This is why I requested that you check the information before sending me a new form to complete. I kindly ask that you listen to the call recording from around 10:54 AM on August 11, as I spoke to someone then regarding this I wonder if the issue originated on your end and could be resolved before asking me to redo the form. Instead, I received an attitude that suggested I was demanding her to fix it. Her response was, “Excuse me, it’s not my job to fix it; you can’t demand me to fix it.” I believe that, in a reception role, there could be a better way to respond if you are unable to assist. I didn’t demand anything; I was simply asking politely. I’m unsure why she reacted in that manner. By the way, thank you for demonstrating such unwelcome behavior from the start. As a result, I am reconsidering enrolling my child here because I don’t want to waste my time withdrawing him later in such an environment. Read more

Sofia Siddiqui

Nov, 2024