We are incredibly happy with our decision to enrol our daughter at Kids Academy Moorabbin. Before choosing to enrol our daughter here, my...
We are incredibly happy with our decision to enrol our daughter at Kids Academy Moorabbin. Before choosing to enrol our daughter here, my husband and I toured 19 other facilities. None of which could compete/compare with Kids Academy.
We found that choosing a facility is actually really hard and also a very personal decision based on what you value.
We love the spacious and clean indoor and outdoor facilities at Kids Academy as well as their focus on life long learning. We are kept up to date daily with all the awesome activities (craft, sport, music etc) and moments through the Storypark app where we also have the option to directly communicate with the educators and management team if need be.
We’re also incredibly happy and grateful for the care our daughter has received over the past 5 months. With the team’s support we navigated her transition into daycare and they were always ready to accommodate her needs and our concerns as new parents.
Despite a few changes in staff and management since we enrolled, we found that Kids Academy always communicated effectively and there were no actual interruptions to our daughter’s care or comfort. She’s happy as can be and that’s the biggest indicator to us. And not to mention my slight jealousy over the fact that our daughter can’t get enough of Eddie’s delicious meals and snacks!!!
If you’re a parent looking for somewhere that’s not over crowded, has fantastic facilities, a great learning program and a fabulous team of educators then I would encourage you to visit Kids Academy Moorabbin.
Thank you Nirali and Team for a great experience so far!!
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Would recommend to a friend
I did my placement there and had a great experience. Everyone was so supportive and guided me althroughout my stay. Highly recommend to...
I did my placement there and had a great experience. Everyone was so supportive and guided me althroughout my stay. Highly recommend to any student who needs a centre to practice their skills on.
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Response from the owner
27 Nov 2024
We are so glad you had a positive experience during your placement, Penny! It's wonderful to hear our team provided the support and guidance you needed throughout your time with us. Thank you for recommending us as a great place for students to grow and practice their skills—we’re proud to play a part in shaping future educators!
The only positives I have to say now after 2years at being at the centre and giving them benefit of the doubt time...
The only positives I have to say now after 2years at being at the centre and giving them benefit of the doubt time and time again are the educators that are actually with the students day in and out.
My experiences have raised several issues that I believe need immediate attention.
Cost vs. Service: The fees charged do not align with the actual services provided. I feel that the facility is not delivering value for money.
Management Issues: The lack of consistent management and direction within the center. Frequent changes in management and staff create confusion and instability amongst staff and families.
Communication Problems: Notifications about special dress-up days are often sent at the last minute (9 or 10 AM on the day of the event), which is unhelpful for planning.
Enrollment Concerns: The facility is facing low enrollment numbers, which raises concerns about its sustainability and the quality of care offered.
Staffing Consistency: There is a noticeable lack of consistent staff present at the center, leading to mixed-age groupings throughout the day. This inconsistency affects the children's learning and development.
Front Desk Availability: There is rarely anyone at the front desk to assist families, making it difficult to address concerns. Furthermore, it's challenging to find someone knowledgeable to speak with on the phone - if you ever get through.
Lack of Information Sessions: I regularly asked and waited for six months for information regarding the 3-year-old kinder program for 2025. Each inquiry was met with vague responses about an upcoming information session that never occurred.
Insufficient Communication: I requested Moorabbin-specific information multiple times after receiving a general presentation about Murrumbeena, but I received no responses.
Disappointing Facility Tour: During my tour of the 3 and 4year-old kinder, I was disheartened to learn that the program was not adequately preparing children for school. The activities mirrored those in the baby and toddler rooms, lacking developmentally appropriate learning experiences.
Staff Morale: There is incredibly low staff morale. Staff are often the last to learn about changes and events, and many have expressed that they are not allowed to inform families of their departure, preventing proper farewells.
We are so sad to leave this great facility but unfortunately we have no choice.
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