Pebbles Early Learning & Childcare - Kingswood

As a parent, I had a deeply disappointing experience with Pebbles Early Learning & Childcare Kingswood, which ultimately led me to withdraw my... As a parent, I had a deeply disappointing experience with Pebbles Early Learning & Childcare Kingswood, which ultimately led me to withdraw my daughter from the service. One of the most serious concerns involved a lack of supervision. My daughter was left unsupervised in the Toilet and was inappropriately touched by another child. The educators had no idea about it. When I raised this, the centre’s response was highly unprofessional and dismissive. I was told they “can’t guarantee 100% safety” and that children “need to learn independence” to prepare for Kindy, it happened so quick or kids have different version of story—completely overlooking their duty of care. There were ongoing issues of emotional neglect. My daughter was unfairly judged by educators who projected negative opinions about her to other children. She was also isolated during social situations without understanding or support. On another occasion, she was left distressed and crying, surrounded by unfamiliar educators and peers who were happily holding hands and playing together, while she stood watching—confused, excluded, and with no idea. The educators and Centre director expected a 4 years old to manage complex emotional interactions on her own. Despite being trained professionals, staff consistently failed to provide appropriate guidance or comfort, and excused their inaction by blaming the “quick nature” of incidents. When I raised these issues, the Centre Director repeatedly deflected responsibility—blaming my daughter’s behaviour, her age and brain development, or her upcoming transition to Kindy, rather than acknowledging the centre’s own shortcomings. My concerns were often dismissed or ignored entirely, instead of being addressed constructively. Despite raising multiple issues and trying to work collaboratively, the centre’s overall handling of concerns was defensive, unprofessional, and inadequate. This experience fell well below the standards families should expect from an early childhood service. My daughter attended 4days a week from 8am-6pm. That’s a significant amount of time in care, and she deserved a more supportive, nurturing environment. I cannot recommend Pebbles Kingswood. Every child deserves to feel safe, supported, and cared for—sadly, that was not our experience. Read more

Hailey Mai

Jun, 2025

I wouldn’t even waste my time. My experience with this school was nothing but a let down from the start built on false... I wouldn’t even waste my time. My experience with this school was nothing but a let down from the start built on false reassurances and extremely poor work ethic being days available to fees due. I missed a funeral just to attend orientation as this is how much my daughter starting meant to her. I now have to explain to my daughter who had extremely high hopes of finally starting that she will not be although she was sent off from orientation last Friday on “see you next week” terms just because some admin couldn’t use a bit more mental effort on a Friday afternoon and instead of working with me on a technical issue thought it’d be easier to remove her enrolment altogether. Read more

Emmaleen Vendrasco

Apr, 2025