Highly recommend My World. The staff have been wonderful and highly attentive.. my children always enjoy their time here, and I know they are always well cared for

My step children attend this centre and they absolutely love it. They go for after school care and the highlight of their week is going on the bus. The girls are all super friendly and cater to the special needs of all children. As a first time in a parenting role, the girls have been super helpful with routines and transitions. Love this centre so much.

My children have been attending for the past 1.5 years after hearing incredible reviews from fellow mums. My youngest was in the kindy room where he thrived and now they both go to after-school care where they are so excited to go on the bus. Couldn't recommend any other centre, the educators go above and beyond for my children.

I visited for a tour in April and was truly impressed by how beautiful the place is. The setup is fantastic, the educator was actively involved with the kids, and the atmosphere felt so inviting. If we weren't relocating to a regional area, I would have definitely chosen this location.

I wish I could rate this place a negative star. Enrolling my son here was a huge mistake. Very poor communication and system. When issues arose, we were left in the dark. Raising concerns felt like talking to a wall—no acknowledgment, no solution until i took an action. The management's response? Excuses and delays. They clearly don't understand the basics of customer service. If they can't handle feedback, they shouldn't be in this business. Childcare is a serious responsibility. If this centre can't take it seriously, they shouldn't be allowed to operate. Dear parents, Do yourself a favour and look elsewhere. This place is a disaster waiting to happen.

Supervision really needs to be addressed for the safety of the children .

I would not recommend this service due to very poor communication and lack of care towards parents and children. On December 30, 2024, my son suffered a serious accident while using the monkey/climbing bars in the schoolyard. This equipment is clearly unsuitable for his age and required supervision and support, which was not provided. Additionally, the service mixed Kindy-aged children with older students (OSHC), creating an unsafe environment. My son is only 3 years and 7 months old, and much of the playground equipment is too big and inappropriate for children his age, especially without adequate supervision. We requested a meeting to discuss the incident and address potential improvements to prevent such occurrences in the future. However, we received neither proper support nor a satisfactory response. To make matters worse, we were contacted yesterday and informed that my son’s enrollment in their service had been terminated. The reason given was that we had “emotionally abused” their staff—an accusation made without any evidence or context. This situation has been handled extremely poorly, with no accountability, empathy, or effort to address the real concerns raised by us as parents. How are our emotions as parents being considered? Is our distress and disappointment irrelevant? It is unacceptable for a service that works with children to demonstrate such disregard for safety, communication, and continuous improvement. No parent wants to see their child—or any child—put at risk, especially at such a vulnerable age. Educators and care providers must have the knowledge and awareness to look after children properly and ensure that those who require additional assistance receive it. I sincerely hope this feedback highlights the need for immediate changes in your practices to ensure a safe and supportive environment for all children.