Cricklewood Child Care Centre

We did not have a good experience with our daughter attending Cricklewood childcare. We felt as if the staff did not make much... We did not have a good experience with our daughter attending Cricklewood childcare. We felt as if the staff did not make much effort to get to know our family, were not welcoming/friendly on drop off, and were not good with responding to our concerns. The feel of the centre on drop off was always negative with multiple children crying in the morning and usually not getting attention from educators. Some children would approach me and put their arms up as if asking for a cuddle, some children would be banging on the door as if wanting to leave. Our daughter had an injury to her face on pickup one afternoon that educators could not explain, and on a few other occasions we were not giving an incident report to sign when picking up our daughter after an injury. Our daughter came home with severe nappy rash multiple times which was clearly from neglect of changing nappies, and when I brought it up with the main educator she said “that’s weird”. Our daughter was always very thirsty upon pickup, as if she hadn’t had water in quite a while, and sometimes she would be very underdressed (no shoes or socks or jumper when outside in winter). The communication was not very good, we wouldn’t get updates/photos of our daughter through their app very often, and on pickup we were always told the same thing “she has had a really good day” which I am sure wasn’t always the case. We did not trust our child to be properly cared for while attending this childcare, and when leaving we had to follow up the return of our bond/deposit multiple times. However, there was one staff member we had positive experiences with – Kellie in the Joeys room. Read more

Leah Clarke

Mar, 2025