LEAD Childcare Southport

There is two people I especially want to give thanks to and that is Yuka and Jo Jo. Our daughter started at the... There is two people I especially want to give thanks to and that is Yuka and Jo Jo. Our daughter started at the beginning of the year and it was so difficult to drop her off and say goodbye. She would cry and call out to me and it would be devastating, I would have to hold back tears but one time I couldn't. And then Jo Jo (Joanne/Joanna) raced to comfort me and it was lovely, she didn't have to do that. But her words and expertise working in the industry and a fellow parent brought me comfort. So thank you Jo Jo. Another massive thank you I want to say is to Yuka. You not only helped eased our daughter into childcare but she's always so happy when we pick her up. My husband and I appreciate your guidance and teaching, we can definitely see why you lead the toddlers section, you truly are a one of kind educator. Thank you again! Read more

Ashley Lui

Oct, 2024

Terribly managed. Insisted on private information that I do not have to disclose under any circumstances, it’s actually illegal to try and extort information... Terribly managed. Insisted on private information that I do not have to disclose under any circumstances, it’s actually illegal to try and extort information like that from someone. Trying to force me to supply information about a person that isn’t on her Birth Certificate or even in her life then telling me I HAD to put him down on her enrolment forms. Even after telling them three seperate times, via Email and phone, they continued to tell me the same thing over and over again. Refused to accept her Passport as an original form of ID which I was told was them “Following the law” in the most undermining tone ever used, just so you know you’re wrong, it is not and I really hope you get some better education. I attached a picture below so you never forget how incompetent the information you’re being provided is. Systems are outdated and they make the kids clean up after themselves? To “teach them life skills” just say you’re understaffed, the lady who led our tour did sell the experience, however, being told only 6 kids can attend a session on Thursdays, considering they have an enormous centre and very small classes with even less educators? Was a red flag. My daughter has been through a very traumatic experience in her short life and the experience with this centre and the way they tried to speak to me like I was the idiot, made it so much worse. Also was told on the phone that she could start as early as the following day, which I found odd but excited us both as we’ve been looking for a centre for so long. Your staff need better education because they’re wrong, about a lot of things and don’t understand the proper functioning of a childcare centre, which is quite literally, their jobs…. Disappointed and please, do not send your children here. Do yourself a favour and read their Seek reviews too. My pēpi deserves better. Don’t ever try to make me feel small again. Read more

D A N I __

Oct, 2024