Guardian Childcare & Education Ascot Vale

Absolute lack of supervision and inadequate staffing, they allow <1 year olds to play with older children unsupervised. When our child was attacked... Absolute lack of supervision and inadequate staffing, they allow <1 year olds to play with older children unsupervised. When our child was attacked by an older child (obviously not the other young child's fault that they were unsupervised) and had a bite mark on his eyebrow and scratches all over his face and neck, they didn't even bother to call us! This was not just a minor scratch, it was at least 7-8 scratches over his face and neck as well as a blatant bite mark across his eyebrow. When we picked him up they were adamant that it wasn't a bite and told us they saw it and it was just a scratch and that he woke up like that (as if we are plain dumb). Obviously we made a complaint, they then called us in a panic and admitted they only told us it was a scratch because they didn't see and gave a bunch of random excuses as to why they didn't contact us at the time. The management refused to reply by email, ignored our follow up email and forced their educator to call us who was obviously distressed about the situation with the level of staffing. I feel quite sorry for her and the other educators (most of whom are lovely) in fact as if management do not provide adequate provisioning of staff for the care required she is stuck between a rock and a hard place. Please do the right thing by your children and look elsewhere. Edit: Over a month since they promised to follow up in their response, still no communication received from Guardian Ascot Vale. Read more

Billy

Nov, 2024

An excellent childcare with outstanding staff who care deeply for their children. Recommend heartily. An excellent childcare with outstanding staff who care deeply for their children. Recommend heartily.

Phillip Miller

Oct, 2024