Empower Early Learning Centre Orchard Hills Centre overview
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Empower Early Learning Centre Orchard Hills Service features
See more (5)Empower Early Learning Centre Orchard Hills service include:
Location
122 Bringelly RoadOrchard Hills, NSW, 2747
Centre Reviews
5.0
Care for Kids (1)
I regret to say that my experience with Empower did not meet my expectations. I approached them with sincere concerns about my child's... Read more
Hi Amy, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with Empower Early Learning Group did not meet your expectations. We strive to provide the best care and support for all our children and families, and we deeply regret that you feel let down by our service. We understand the challenges you faced during this time and want to clarify some aspects of the situation: Safety and Duty of Care, Our primary responsibility is to ensure the safety and well-being of all children and educators at our center. Your child was on a connection plan due to behaviors that posed a serious risk to others. In such cases, we have a duty to implement strategies to protect everyone involved, including sending children home if they have multiple significant incidents in one day. This strategy was and is still a practice EMPOWER follows not only to protect others but also to create a safe environment for your child to learn and grow. Collaborative Efforts, We held numerous meetings with your family and the other childcare service your child attended to collaborate and find the best ways to support him. We value the input from professionals such as your occupational therapist and Lifestart and worked diligently to integrate their recommendations into our approach. We also communicated openly and consistently with you throughout this process, aiming to support your child in every possible way. Additional Support and Resources, To better support your child, we invested in specific resources tailored to his needs and at times went above the required educator-to-child ratio to provide additional support. I personally, along with our team, made efforts to assist directly whenever possible. Communication and Confidentiality, We sincerely apologize for any concerns regarding confidentiality. In situations where other parents expressed worry about their own child’s safety, and being exposed to swearing an educator may have mentioned that we had a child in our care with whom we were actively working to manage certain behaviors, without disclosing the child’s identity. This was done to provide reassurance to concerned parents about the measures we were taking to ensure everyone’s safety, while maintaining the privacy of your child. We understand that this was a particularly challenging time for you, especially with the arrival of your newest family member. Please know that your child’s time with us concluded in April 2024, and we genuinely tried our best to provide the care and support needed during his time with us. We are sorry that the solutions we implemented did not align with your expectations and that this has led to dissatisfaction. We care deeply about the families in our community and are always open to learning and improving based on the feedback we receive. We hope to have the opportunity to discuss this further if you wish. Thank you again for your feedback. We wish you and your family all the best. Jade
Fantastic centre with beautiful staff... Great communication which I love. It’s a breath of fresh air when you come across a centre like this.
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