FROEBEL Carlton Early Learning Centre

Our experience with Froebel Carlton began with optimism and delight, as reflected in earlier reviews. We were impressed by the learning approaches, exposure... Our experience with Froebel Carlton began with optimism and delight, as reflected in earlier reviews. We were impressed by the learning approaches, exposure to Spanish, and the care provided by an excellent team. However, in recent months, this initial impression has given way to disillusionment as changes in the centre’s operations became apparent. Froebel’s promise of bilingual language development and high-quality care has, regrettably, remained unfulfilled for some time. What we encountered was a pattern of instability and rigidity. Staff turnover was alarmingly high, with many exceptional educators leaving under circumstances that seemed systemic. Periods of understaffing compounded this issue, creating a strained environment where children were shuffled between rooms and often confined indoors for entire days. Our daughter now struggles to name any of the educators currently caring for her. Decisions appeared driven less by the needs of the children and more by rigid adherence to policies that often fell short of the service’s stated standards. Compliance became a hollow formality, used to excuse poor experiences, eclipsing the meaningful engagement and care that should define early learning environments. Attempts to address our concerns with management were met with inconsistent, dismissive, and at times contradictory responses. Written assurances of flexibility regarding our planned departure—essential for managing a major transition—were abruptly rescinded without explanation. This left us in an untenable position as we approach the festive season, compounding stress amidst end of year deadlines and preparations. Rather than collaborating to resolve the issue, management rigidly enforced notice periods under the guise of policy, further eroding our trust. The impact Froebel Carlton and their heartless management decisions have had on our child have been deeply distressing. A once-happy and outgoing toddler now dreads attending daycare, a clear sign her needs are not being met. Educators have reported behaviors she typically exhibits when feeling ignored and understimulated, and her learning progression has noticeably stalled. Ultimately, we were forced to seek alternative care. What should have been a process marked by compassion and dialogue instead left us feeling unheard, unsupported, and disheartened. This is not merely a failure of policy but a deeper failure of priorities. Management’s reliance on excuses and rigid policies, at the expense of care and community, is at odds with the expectations of a quality childcare service. While individual educators continue to show dedication, their efforts are undermined by poor management decisions creating unnecessary tension within the community, high staff turnover and the resulting instability for children. As it stands, Froebel Carlton cannot be recommended to families seeking a nurturing and supportive environment. This decision has not been made lightly but reflects systemic issues that require substantial change. For Froebel to fulfill its potential, it must align its practices with its promises and rebuild trust within its community of families and children. Until such changes are realised, I feel compelled to withhold my recommendation and offer a clear caution to prospective families. Don't be fooled by the nice building. Read more