Werribee Kids

Unfortunately, this centre has gone extremely downhill for the last 5 months with new directorship. The director is extremely unprofessional and immature to the... Unfortunately, this centre has gone extremely downhill for the last 5 months with new directorship. The director is extremely unprofessional and immature to the extent where she hides from parents (very obviously), and gossips about them behind their backs to other staff and in front of other parents. On my childs last day, I saw her run and hide from me until I left? I didn’t even leave on bad terms; I just wasn’t happy with the limited education and lack of supervision and decided to move elsewhere. Some of the staff are lovely, but it’s just not enough to outweigh the behaviour and the practice/procedures in this centre. A high level of school yard behaviour and unfortunately, negatively reflects on young females in management roles. Instead of taking parents concerns seriously, she bad mouths them behind their backs (witnessed by parents and a range of staff there). If you advocate for your child’s safety at the centre, she will say she’s working on it, only to find out all she has done is complain about you rather than focusing on the problem. When I put in a formal complaint that my child (who is 15 months old) had been bitten 5 times, including to the face, one of the staff members said, “If you don’t f'n like it then leave”. It took a formal complaint and around 10 weeks until some action was taken towards this behaviour, where multiple children were being bitten daily. Supervision standards are no where near up to scratch. Getting to our final days, there were days where I observed a 1 to 12+ ratio (mind you the educator was often sitting around on the floor, not engaging with the children). My child was contained to the outside area all day, every day with limited supervision, just left to run around (with drink bottles locked inside all day). There was no focus on learning and development – not even simple things like reading books or nursery rhymes, just music played outside on technology. When we first started, there was learning activities daily. There is no one on reception from 3:30pm/4pm onwards (when the centre is open until 6pm), and multiple randoms are let into the centre on the daily. My child was picked up by someone unknown to the centre, and no one queried this as there was no one at the desk? My child developed an infection on his private area during the day at childcare, which was extremely noticeable and inflamed, and confirmed by the GP to be developed there. He needed steroid cream. I mentioned this to the room leader, and multiple staff then told me it wasn’t there, and didn’t take any accountability and said, “Well he’s fine now” – as if I imagined this, when I had photo evidence from straight after picking up. My child would come home with bruises and scratches constantly. One day, I was called at 2pm (when my child was dropped off at 7:00am). I was told my child had a big scratch on his face from his nose across his cheek to his ear and if this happened at home or at the centre as they only just noticed it. My child had been at the centre for 7 hours already... What was once a great centre, has unfortunately become one of the worst I’ve seen in a while. Removing my child was the best thing I did. They also have all their reviews removed from local community groups on Facebook, which to me shows that they are just not willing to acknowledge or take ownership that things need to improve and is such a bad look. Read more

Catena D

Nov, 2024

Werribee Kids is an amazing and attentive centre. The way they help and care for my child with additional support needs is incredible.... Werribee Kids is an amazing and attentive centre. The way they help and care for my child with additional support needs is incredible. I’m always getting updates on how they’re doing the educators are always happy and make time to share about their day. I’m very grateful for the staff and the care they put in every day. Read more

Maddy Broadfoot

Nov, 2024