Prema's Family Day Care

My child was seriously injured and they failed to follow procedures and did not ring my husband or ring my emergency contacts when... My child was seriously injured and they failed to follow procedures and did not ring my husband or ring my emergency contacts when they could not reach me as my phone was switched off as I was in a meeting, and they didn’t leave a phone message. My child was in so much pain and very upset for almost 4 hours until they reached me. When I arrived my child was sitting by alone without any staff looking after my child or comforting my child. This is not acceptable and the centre should be reviewed and investigated. They should not be operating. They failed their duty of care. They told me that they didn’t ring my husband because they never met him.!! There is no excuse to ring my husband or my emergency contacts. This was very traumatic for my child and for myself. I am still scared and traumatised. I’ve had restless sleep over it. I took my child out of there and don’t trust or have faith in them to look after my child or other children there. There was a high turnover of staff when I was there. I witness one staff crying after coming out of the office, whom left and never returned. I also saw another staff quite upset on afternoon and left the centre also. One senior staff was also very rude and not accommodating for my child’s needs when I provided a medical letter. The centre security is quite poor where anyone can just come through the gate and front door. There’s no security at all. There are also risk and safety hazards throughout the centre especially with their sliding doors and steps. The centre makes children sit on the dirty door mats rather than providing a clean mat to sit and eat on. It’s disgusting. Especially when it’s been raining and the children have been playing in the mud. Be wary. They failed their duty of care. Can you trust them with your beloved child? Read more