Prema's Family Day Care

This centre used to be excellent – not anymore We’ve been with this centre for quite some time, and I used to be really... This centre used to be excellent – not anymore We’ve been with this centre for quite some time, and I used to be really happy with the service. The staff were friendly, the communication was great, and I trusted that my child was in good hands. Sadly, since the new management team took over, things have changed a lot – and not for the better. The enrolment and admin process is now really slow and confusing. It feels like no one knows what’s happening, and communication is poor. One of the biggest worries is how often the educators are changing. My child is always saying goodbye to someone he just started trusting. There are too many new and agency staff, and they don’t always know the routines or the children well. This lack of consistency is really upsetting for my son and affecting how comfortable he feels at the centre. Another issue is hygiene and toileting. My child is toilet training, but he’s come home in wet pants multiple times, and sometimes with rashes from what looks like sitting in urine too long. That really worries me. One time, I had to ask four different staff members just to find a spare pair of pants — no one knew where anything was, which shows how disorganised things have become. The incident reporting is also not reliable. I’ve found bruises or injuries on my son that weren’t mentioned when I picked him up. Only when I chased them up did someone explain or give me a report. It makes me wonder how many other times things have happened that I wasn’t told about. This used to be an excellent, well-run centre that I trusted completely. Now, I feel let down and worried. I really hope they take this feedback seriously and make some big changes — our children deserve better care and better communication. Read more

Erin Lin

Apr, 2025

My child was seriously injured and they failed to follow procedures and did not ring my husband or ring my emergency contacts when... My child was seriously injured and they failed to follow procedures and did not ring my husband or ring my emergency contacts when they could not reach me as my phone was switched off as I was in a meeting, and they didn’t leave a phone message. My child was in so much pain and very upset for almost 4 hours until they reached me. When I arrived my child was sitting by alone without any staff looking after my child or comforting my child. This is not acceptable and the centre should be reviewed and investigated. They should not be operating. They failed their duty of care. They told me that they didn’t ring my husband because they never met him.!! There is no excuse to ring my husband or my emergency contacts. This was very traumatic for my child and for myself. I am still scared and traumatised. I’ve had restless sleep over it. I took my child out of there and don’t trust or have faith in them to look after my child or other children there. There was a high turnover of staff when I was there. I witness one staff crying after coming out of the office, whom left and never returned. I also saw another staff quite upset on afternoon and left the centre also. One senior staff was also very rude and not accommodating for my child’s needs when I provided a medical letter. The centre security is quite poor where anyone can just come through the gate and front door. There’s no security at all. There are also risk and safety hazards throughout the centre especially with their sliding doors and steps. The centre makes children sit on the dirty door mats rather than providing a clean mat to sit and eat on. It’s disgusting. Especially when it’s been raining and the children have been playing in the mud. Be wary. They failed their duty of care. Can you trust them with your beloved child? Read more

A Gen

Mar, 2025