Macquarie Park Montessori Academy Childcare & Preschool

My son used to attend Montessori Academy at Macquarie Park, but unfortunately, our experience was deeply disappointing. Throughout our time at the center,... My son used to attend Montessori Academy at Macquarie Park, but unfortunately, our experience was deeply disappointing. Throughout our time at the center, several incidents raised serious concerns about the quality of care and safety. The most alarming of these was a medication error, which is entirely unacceptable and ultimately led to my decision to withdraw my son. Such a safety concern cannot be overlooked. Communication regarding transitions was another significant issue. While their emails emphasised a commitment to smooth transitions, this was not reflected in practice. Despite discussing in advance that it was not a suitable time for my son to transition, I discovered him at pickup in a different room with older children, visibly distressed and without my consent. I later learned this decision was made to meet staffing ratios, seemingly prioritising cost-saving measures over the well-being of the children. This directly disregarded my clear instructions and undermined my trust in the center. Attempts to address these issues with management were consistently frustrating. Despite numerous efforts to contact the area manager, I never received any follow-up. Every time I raised concerns, I was assured the area manager would reach out to me, but this never happened. The decision to withdraw my son was not made lightly, but it became clear that systemic management issues were not being addressed. Since moving my son to a different center, he is thriving, and the contrast in care and communication is remarkable. I feel a responsibility to leave this review so that other parents can carefully consider these concerns before deciding to enroll their children at this center. My hope is that Montessori Academy takes steps to improve their communication, safety protocols, and management practices. I chose to leave this review publicly because I was not given an opportunity to discuss my concerns or provide feedback directly to the area manager. It is important to me that other parents are aware of these issues and, hopefully, spared from experiencing similar challenges. Read more