We have been at this centre for 3.5 years now and they have been incredible. There is so much to love about it,...
We have been at this centre for 3.5 years now and they have been incredible. There is so much to love about it, but as in most places, it's the people that make it. The educators are extraordinary. Too many to mention here. They're warm, friendly, funny, caring and attentive. Our son struggled with separation and then his transition to primary and they went above and beyond to support him/us. The facility is new and the rooms are full of things for the littlies to do. They have a wealth of activities always happening and an outside area that was our kids favourite part of the day. Highly recommend 😊
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Would recommend to a friend
I did have a positive comment for the previous owners formally known as Croydon Early Learning, but have now removed it for the...
I did have a positive comment for the previous owners formally known as Croydon Early Learning, but have now removed it for the new owners.
I would not recommend this centre under the new management.
My daughter got covid from this school, they failed to advise other parents, upon investigating, I spoke to another parent who their son got covid, reported it but the school didn't transfer this information.
My child returned home with a grazed chin, she said a swing hit her, no report was done by staff nor was I notified.
You have multiple different student teachers coming and going so much so it's a little concerning for the children, more so the young ones.
You have the teacher to student ratios not being met, I know I hear the conversations between the staff.
One day 2 students were left in charge over the Christmas quite time, a lady comes in and asks how many do you have now? The male student was lost for words and couldn't answer, and the female student said "I'm not sure"
If you enter the foyer at the right time, you can hear about staff complaining about another staff member to the directors about how late another staff is from coming back from their lunch break, leaving the ratio unbalanced. Or you could be stepping over boxes trying to sign your child in or even down the hall.
I have witnessed 2 wonderful teachers trying to escort 15 kids 2 to 3 yrs up concrete stairs while trying to carry other infants in their arms and phones, sunblock hats, kids climbing each other trying to get up the stairs. One teacher trying to hold a heavy fire exit door open for the kids and leaving 1 teacher to manage the kids up the stairs. Not very safe.
School was given a verbal 2 week notice, and they were notified in writing they didn't not have permission to withdraw on my account, they acknowledged and gave me their bank account details to pay fees, now fees were being paid into their account by myself.
This week under isolation due to covid, I was unable to get to the bank to deposit my pay, they withdrawn money from my account without permission, and above the invoice amount.
The statement they provided was issued on the 3rd, they sent a you have till 12pm tomorrow text message, but the "Statement Period" finished on the 6th, so how is the statement over due?
Sorry but the staff here meaning the teaching staff are amazing teachers. But the new management and directors, are the reason I pulled my child out.
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Response from the owner
16 Feb 2022
Hi Khadijah,
Thank you for your feedback.
We feel truly sorry that you feel this way and we understand you had previously built a great bond with the previous owners and we are sorry that our take over made some interruption to you.
Over those conversations that our management team had with you, we fully understand that you were frustrated with the situation that you were charged. However we only charged you for the week that your child physically attended our centre, not the week when your child was on isolation.
Our team were sorry to hear that your child was tested positive and we had actioned immediately to reply to your message, notify the families for education contacts and the Department of Education of this matter as soon as your message was received.
We did not have any students attending our service for placement over the Christmas time, and never had any students in charge of the service as legislated. Those scenarios described about staff child ratio and students in your review were not true.
At Me For Kids Croydon, we ensure all our professionally trained staff work hard to maintain the highest standards in our daily practices. We are happy to listen to our families’ feedback and take every opportunity to use it as our reflective learning experience for better improvements.
We have tried to accommodate to your request and would encourage you to continue your dialogue with us.
Kind regards,
Me For Kids Croydon
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