Kindaburra Childrens Centre

Great outdoor space, and caring supervisors Great outdoor space, and caring supervisors

Tanja Williams

Feb, 2025

We had a terrible experience sending my 13 month old to this centre. The administration was completely incompetent, has no regard to the... We had a terrible experience sending my 13 month old to this centre. The administration was completely incompetent, has no regard to the wellbeing of the child and focussed only on receiving their payments.The building and its equipment are old and falling apart, the wooden floors peeling to the extend my baby's socks were ripping and covered with dirt. The centre has no clear policy on information parents when their child doesn't have adequate oral intake, my child was starving and dehydrated when she was picked up and I wasn't informed. When this was raised with the management I received passive aggressive replies to my emails. The educators are mostly competent, however overwhelmed as they are understaffed and have no capacity to provide adequate attention to each child. There is no real time communication of the child's daily activities such as meal and sleep times and parents are asked to go through the centre's handwritten charts at the end of the day if they are interested. Once we finally decided to leave, forfeiting the bond, we still had an excess payment with the centre to be refunded, as they were receiving payments from both parents and Centrelink in the initial few weeks. I was asked to wait for 6 weeks to settle the accounts to receive this money and once I contacted the director after 7 weeks, her response was that she has no record of my child attending the service. After battling another couple of weeks with multiple emails, most of which were unanswered, we finally received our credit. I hope the management reflects on their shortcomings and improves the service, so no other family goes through this. Read more

Shalendri Ruwanpathirana

Jan, 2025