Rohini's Family Day Care
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Location
Registered with Kids Early Learning Family Daycare Blacktown CityJordan Springs, NSW, 2747
Centre Reviews
Great location for services however would like to share some feedback on the current reception team for this afternoon as this has been... Great location for services however would like to share some feedback on the current reception team for this afternoon as this has been the second time I have attended to the service to pick up my child and feel the service provided by the team at front was unsatisfactory and unwelcoming. You would enter the Centre and no one would welcome you, it feels attending to the screens was more important at the time for the team while parents/ caregivers enter and leave the Centre without any greeting. I do miss seeing Miss Leanne around the Centre as she was vibrant and always welcoming. It would be great to see better service and welcoming provided to families and guardians as it provides a more warm and welcoming atmosphere for others to continue attending to the service and feel a sense of belonging as we come to drop our children off. Read more
Highly don't recommend this place. My child was here for 7 months and within a short period of time my child was lefted... Highly don't recommend this place. My child was here for 7 months and within a short period of time my child was lefted unattended at times, had brusies in odd places, grab marks on his arms, rope burn on the back of the neck, brusied eye for a week and no one had no idea how it happened or why it happened. The staff would say the kids were playing rough as an excuse. I bring up issues to the team leader, and I would be dismissed. I would discuss issues with the director of the childcare I would be dismissed as well. Nothing would resolve, and the selection of workers would act unprofessional, for explain roll their eyes or display a facial expression of disgust. I have discussed my experience with others and found 5 children with similar experiences Read more
Hey Steph, We are deeply sorry to hear about your experience at our centre. The issues you have described do not reflect the standard of care and attention we strive to provide. As we said in response to your previous review, our records indicate that the centre management team offered several opportunities for discussion regarding your concerns, which were unfortunately declined. Additionally, we emphasized that you could email us about the situation, but we did not receive any correspondence from you. We understand that you might not have felt ready to discuss these concerns at the time, and we want to assure you that our team is always available to schedule a meeting to address your issues. Our Area Manager can also call you if necessary. We are committed to providing a safe and nurturing environment for all children. Your feedback is very important to us, and we would like to learn more about your experience so we can take appropriate measures to prevent such issues in the future. Please email us at [email address], and the Area Manager will reach out to you directly to discuss your concerns. Thank you for bringing this to our attention. We sincerely apologize for any distress caused to your family. Best regards,
Little Zak’s Academy is a really good daycare. My daughter goes to the centre at Jordan Springs and we have had a great... Little Zak’s Academy is a really good daycare. My daughter goes to the centre at Jordan Springs and we have had a great experience in the past 3.5 years she has been at this centre. The educators are very friendly and encouraging and have helped my daughter learn so much in developing her skills, knowledge and building relationships with her peers. My daughter loves going to daycare very much and even looks forward to going to daycare on a weekend/public holiday, days when the centre is closed which speaks a lot how good this centre is and how much the kids feel secure, welcomed and appreciated. I would definitely recommend this centre to my family and friends. Thank you Little Zak’s Academy team. You all are amazing at what you do and are the best! Read more
Hi Bernerdine, thank you so much for your wonderful review! We're delighted to hear that your daughter has had such a positive experience at Little Zak’s Academy Jordan Springs. Our educators strive to create a welcoming and nurturing environment, and it's heartwarming to know your daughter looks forward to coming to daycare. Your kind words and recommendations mean a lot to us. Thank you for your continued trust and support!